Showing posts with label stores. Show all posts
Showing posts with label stores. Show all posts

Thursday, April 18, 2013

High-end versus low-end: How do you succeed in the grocery business?


With apologies to Charles Dickens, you could call it a Tale of Two Grocers. It was the worst of times for British retail giant, Tesco. Its annual profit tanked 96 percent, mostly due to a failed foray into the American market. Tesco opened 200 Fresh & Easy stores in the U.S. since 2007, targeting the value shopper. Now Tesco is bailing out. Today, though, was the best of times for another grocer: Fairway. The New York-based grocery chain, known for its ecclectic array of products, went public and its shares rose 33 percent. 


First, though, to Tesco. The company did its homework before launching Fresh & Easy: the CEO moved his family to the U.S., secret test stores were set up and British executives lived with American families to gain insight into how we eat and shop. The result: An emphasis on low prices, an efficient shopping experience and lots of prepared food. Also, a complete misread of the American shopper, says Phil Lempert, industry analyst and editor of Supermarketguru.com.


“Those execs heard what they wanted to hear,” he says. “They didn’t really hear what was in the heart and soul of the consumer.”


What is in the heart and soul of the American grocery shopper? Feeling important, Lempert says. Yet Fresh & Easy offered only self-checkout, a big no-no for Americans. 


“The checkout experience is probably the most important experience we have in store,” Lempert says. “We’re giving them anywhere between $ 50-$ 150 for our weekly groceries and we want to have a smiling face, we want to have a bagger, we want to have some respect. Because of that, the whole self-checkout experience just wasn’t happening.”


Tesco also missed the importance of a hands-on experience for American shoppers.


“In America, we like to feel the apples, we like to feel the oranges, we like to squeeze things,” says Kevin Coupe, consultant and author of MorningNewsBeat. “Fresh & Easy would have things pre-wrapped so you couldn’t do that.”


Coupe says there were other problems, including some poorly chosen locations and unappealing prepared foods. He points out other European chains like Carrefour have had trouble adapting to the U.S. market as well.


“Americans shop differently than Europeans, it’s an entirely different experience. Fresh & Easy had enough hubris to believe they could change people’s shopping habits,” he says.


Years of research, efficiency and shrink-wrapped fruit couldn’t be farther from the Fairway model.


“Fairway is more art than science,” says Bob Goldin, senior vice president at food research firm Technomic. “You walk into some of their stores, they’re old, they’re cluttered, and people love them.”


Fairway is known for its wildly loyal customer base as well as its mind-boggling array of products, mixed in with familiar brands. That coupled with low prices is a winning combination, says Lempert. He’s not surprised investors are snapping up shares.


“There’s a lot of excitement, a lot of foods and also a lot of major brands,” says Lempert. “You can buy your Bounty paper towels as well as some exotic coffee and really have an adventure. That combination of value and adventure is absolutely dead-on for the millennial generation.” 


Lempert says many millennials  are foodies on tight budgets. Fairway’s betting on that. It plans to expand from 12 stores to 300.


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High-end versus low-end: How do you succeed in the grocery business?

Tuesday, March 19, 2013

Mayor Bloomberg to stores: Hide your cigarettes


New York City Mayor Michael Bloomberg is proposing a ban on cigarette displays in stores. It’s the latest proposal aimed at making the Big Apple a little healthier, and it comes just a week after a judge struck down his proposed ban on the sale of some large sugary drinks.


“That’s not gonna avoid nothing,” says smoker Nathaniel Soto as he walks along Lexington Avenue, “people gonna smoke no matter what.”


But a few blocks away, at the 646 Deli, manager P M says he’d lose business, because hiding the smokes makes the buying process more cumbersome.


“There are lots of varieties, and people don’t know the names. Just like Marlborough, they have 20, 30 types varieties,” he says, ““It means you don’t sell as much.”


Retail analyst Howard Davidowitz says P’s instincts are good — even with something as addictive as cigarettes, product display and visibility are crucial:


“If you can’t see something, there’s gonna be less buying of it,” says Davidowitz.


Bloomberg’s plan will be reviewed by the New York City Council. Though there are similar laws in Iceland, Canada, England and Ireland, it would be a first in the U.S.


One potential loophole though, sellers would still be able to advertise cigarettes. So theoretically, they could hide their cigarettes…behind an ad for cigarettes.


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Mayor Bloomberg to stores: Hide your cigarettes

Friday, February 22, 2013

Google store: Is it an Apple wannabe?

Apple has them and so does Microsoft. And the word is, Google’s gonna have ‘em soon too.

“The rumor started circulating around a week ago about a Google Store, and I think is a terrific idea for Google,” said Rebecca Lieb, an analyst at the Altimeter Group.

That rumor stirred up again with the unveiling of Pixel, which will cost about $ 1,300. Pixel is part of Google’s Chromebook line of computers, which are cloud-based. That means your spreadsheets won’t be on your hard drive but will live online much like your email.

Kirthi Kalyanam, a professor at the Retail Management Institute at Santa Clara University, says the stores would be the perfect place for Google to sell its infamous Google Glass, a wearable computer that sits on your face like eyeglasses.

“Google is pushing the boundaries of what cannot be done and as they push the boundaries, they come with products that are very hard for people to envision or understand,” said Kalyanam.

He adds that products like Google Glass will probably need dedicated sales people and a sophisticated display, something big-box retailers like Best Buy can’t provide. But Google might be late to the store trend, says Trip Chowdhry. He’s an analyst at Global Equities Research. He says Google risks looking like an Apple wannabe, like Microsoft and its stores.

“The days of opening stores is over. Microsoft is losing because there’s nothing much that they’re offering,” Chowdhry said.

He says it’s not just about having products but getting people to buy them.

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Google store: Is it an Apple wannabe?

Thursday, February 21, 2013

20 Signs That The U.S. Economy Is Heading For Big Trouble In The Months Ahead

20 Signs That The U.S. Economy Is Heading For Big Trouble In The Months Ahead - Photo by Frank KovalchekIs the U.S. economy about to experience a major downturn?  Unfortunately, there are a whole bunch of signs that economic activity in the United States is really slowing down right now.  Freight volumes and freight expenditures are way down, consumer confidence has declined sharply, major retail chains all over America are closing hundreds of stores, and the “sequester” threatens to give the American people their first significant opportunity to experience what “austerity” tastes like.  Gas prices are going up rapidly, corporate insiders are dumping massive amounts of stock and there are high profile corporate bankruptcies in the news almost every single day now.  In many ways, what we are going through right now feels very similar to 2008 before the crash happened.  Back then the warning signs of economic trouble were very obvious, but our politicians and the mainstream media insisted that everything was just fine, and the stock market was very much detached from reality.  When the stock market did finally catch up with reality, it happened very, very rapidly.  Sadly, most people do not appear to have learned any lessons from the crisis of 2008.  Americans continue to rack up staggering amounts of debt, and Wall Street is more reckless than ever.  As a society, we seem to have concluded that 2008 was just a temporary malfunction rather than an indication that our entire system was fundamentally flawed.  In the end, we will pay a great price for our overconfidence and our recklessness.

So what will the rest of 2013 bring?

Hopefully the economy will remain stable for as long as possible, but right now things do not look particularly promising.

The following are 20 signs that the U.S. economy is heading for big trouble in the months ahead…

#1 Freight shipment volumes have hit their lowest level in two years, and freight expenditures have gone negative for the first time since the last recession.

#2 The average price of a gallon of gasoline has risen by more than 50 cents over the past two months.  This is making things tougher on our economy, because nearly every form of economic activity involves moving people or goods around.

#3 Reader’s Digest, once one of the most popular magazines in the world, has filed for bankruptcy.

#4 Atlantic City’s newest casino, Revel, has just filed for bankruptcy.  It had been hoped that Revel would help lead a turnaround for Atlantic City.

#5 A state-appointed review board has determined that there is “no satisfactory plan” to solve Detroit’s financial emergency, and many believe that bankruptcy is imminent.  If Detroit does declare bankruptcy, it will be the largest municipal bankruptcy in U.S. history.

#6 David Gallagher, the CEO of Town Sports International, recently said that his company is struggling right now because consumers simply do not have as much disposable income anymore…

“As we moved into January membership trends were tracking to expectations in the first half of the month, but fell off track and did not meet our expectations in the second half of the month. We believe the driver of this was the rapid decline in consumer sentiment that has been reported and is connected to the reduction in net pay consumers earn given the changes in tax rates that went into effect in January.

#7 According to the Conference Board, consumer confidence in the U.S. has hit its lowest level in more than a year.

#8 Sales of the Apple iPhone have been slower than projected, and as a result Chinese manufacturing giant FoxConn has instituted a hiring freeze.  The following is from a CNET report that was posted on Wednesday…

The Financial Times noted that it was the first time since a 2009 downturn that the company opted to halt hiring in all of its facilities across the country. The publication talked to multiple recruiters.

The actions taken by Foxconn fuel the concern over the perceived weakened demand for the iPhone 5 and slumping sentiment around Apple in general, with production activity a leading indicator of interest in the product.

#9 In 2012, global cell phone sales posted their first decline since the end of the last recession.

#10 We appear to be in the midst of a “retail apocalypse“.  It is being projected that Sears, J.C. Penney, Best Buy and RadioShack will also close hundreds of stores by the end of 2013.

#11 An internal memo authored by a Wal-Mart executive that was recently leaked to the press said that February sales were a “total disaster” and that the beginning of February was the “worst start to a month I have seen in my ~7 years with the company.”

#12 If Congress does not do anything and “sequestration” goes into effect on March 1st, the Pentagon says that approximately 800,000 civilian employees will be facing mandatory furloughs.

#13 Barack Obama is admitting that the “sequester” could have a crippling impact on the U.S. economy.  The following is from a recent CNBC article

Obama cautioned that if the $ 85 billion in immediate cuts — known as the sequester — occur, the full range of government would feel the effects. Among those he listed: furloughed FBI agents, reductions in spending for communities to pay police and fire personnel and teachers, and decreased ability to respond to threats around the world.

He said the consequences would be felt across the economy.

“People will lose their jobs,” he said. “The unemployment rate might tick up again.”

#14 If the “sequester” is allowed to go into effect, the CBO is projecting that it will cause U.S. GDP growth to go down by at least 0.6 percent and that it will “reduce job growth by 750,000 jobs“.

#15 According to a recent Gallup survey, 65 percent of all Americans believe that 2013 will be a year of “economic difficulty“, and 50 percent of all Americans believe that the “best days” of America are now in the past.

#16 U.S. GDP actually contracted at an annual rate of 0.1 percent during the fourth quarter of 2012.  This was the first GDP contraction that the official numbers have shown in more than three years.

#17 For the entire year of 2012, U.S. GDP growth was only about 1.5 percent.  According to Art Cashin, every time GDP growth has fallen this low for an entire year, the U.S. economy has always ended up going into a recession.

#18 The global economy overall is really starting to slow down

The world’s richest countries saw their economies contract for the first time in almost four years during the final three months of 2012, the Organisation for Economic Co-operation and Development said.

The Paris-based thinktank said gross domestic product across its 34 member states fell by 0.2% – breaking a period of rising activity stretching back to a 2.3% slump in output in the first quarter of 2009.

All the major economies of the OECD – the US, Japan, Germany, France, Italy and the UK – have already reported falls in output at the end of 2012, with the thinktank noting that the steepest declines had been seen in the European Union, where GDP fell by 0.5%. Canada is the only member of the G7 currently on course to register an increase in national output.

#19 Corporate insiders are dumping enormous amounts of stock right now.  Do they know something that we don’t?

#20 Even some of the biggest names on Wall Street are warning that we are heading for an economic collapse.  For example, Seth Klarman, one of the most respected investors on Wall Street, said in his year-end letter that the collapse of the U.S. financial system could happen at any time

“Investing today may well be harder than it has been at any time in our three decades of existence,” writes Seth Klarman in his year-end letter. The Fed’s “relentless interventions and manipulations” have left few purchase targets for Baupost, he laments. “(The) underpinnings of our economy and financial system are so precarious that the un-abating risks of collapse dwarf all other factors.”

So what do you think is going to happen to the U.S. economy in the months ahead?

Please feel free to express your opinion by leaving a comment below…

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20 Signs That The U.S. Economy Is Heading For Big Trouble In The Months Ahead

Tuesday, February 19, 2013

An OfficeMax, Office Depot merger could spell bad news for big-box stores

The stocks of both Office Depot and OfficeMax were up following reports the two companies are in advanced talks to merge.

While many market analysts have been touting the recent spate of mergers and acquisitions as a sign of business confidence, Juli Niemann, analyst with Smith Moore & Company, thinks the trend is more out of necessity.

“We’re going to be seeing a lot of shotgun marriages right now, simply because they must survive. You’ve got weak profit margins, huge competition out in the industry, and way too many retailers out there,” says Niemann.

Direct industry alternatives such as Staples, online retailers like Amazon, and discount stores Costco and Walmart all count as competition, according to Niemann.

“It’s hard to be a specialty retailer and a huge big-box when all the competition is coming out of the woodwork,” says Niemann, who also adds that roadside strip-malls which depend upon big-box chains may also soon feel the squeeze on profits.

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An OfficeMax, Office Depot merger could spell bad news for big-box stores